FAQ

Delivery time:

Usually it takes 5-8 working days for delivery. You will receive e-mail with DPD tracking number as soon as your order is ready for shipment.

Returns:

You have the right to return the products purchased on Wallmurals.ie within 15 days.
Send us return request by e-mail: admin@wallmurals.ie filling model letter available on: https://www.wallmurals.ie/info/shipping
We sent courier for pick up. Cost of return is 10 euro. Please keep original box or use safe tube. You should return the product in original condition without traces of use and scratches for full refund. Refund process takes up 5 days. For more info use link above.

Payment:

When placing an order you have option to choose to pay via Stripe or Paypal.

Products and orders:

How can I search for a certain product?

If you wish to search for a specific product, please use the search module, located in the header of the site. Fill in the information that you are looking for and if these can be found on the website, a list of matching results will be displayed.

Are the colors the same as the colors I see on the site?
Please note that the colors of our products on the site may differ from the actual color. This may be due to the settings of your device and/or the type of display you are using.

How should I apply the wallpaper?

Our photo wallpaper always comes with clear instructions for use.

There is now plain paper wallpaper on the wall. Can I wallpaper over this?
Can I apply wallpaper to a textured wall?
I have a newly plastered wall, can I wallpaper it straight away?
The wallpaper does not fit, the pattern does not continue properly. Is this a printing error?
Why have the parts shrunk around the edges and don't fit together properly?
The wallpaper is peeling in some places, how is this possible?
Can you see the paint through the non-woven wallpaper?

For more info on those questions:
https://www.wallmurals.ie/info/instructions-for-placing

Can a company place an order on your website?

Yes, Wallmurals.ie (wallmurals.ie) accepts orders from companies as well. In order to receive an invoice containing your correct company information, please fill in all the required fields at signup or during the placement of your order.

What should I do if I want my order to be shipped to a different address than the one that I specified in my user account?

After adding and confirming the products in your cart, the system gives you the option to specify a different address for the shipping of your order.

Managing my user account

I can no longer remember the password to my account. What should I do?

If you don't remember the password to your account, please use the Recover forgotten password option, available in the Login page.

How can I change the information in my user account?

To change the information in your user account, please log in and access the Update account option, located in the My account section.

Do I need to have a user account in order to buy?

If you wish to place an order on this website, then you must create a user account. The account can be also created after you've added the desired products to the Cart.

Can I change my order after placing it?

If you wish to change your order, please contact us by using the Contact us form available on the site. Please also specify your order ID, which can be found in the Track order section.

Can I see a history of my orders?

You can view the history of your orders on this website, by accessing the Track order section.